1Who you are booking with
Your contract is with Luxury Villas International Ltd, trading as Luxury Villas Malta ("we", "us"), a Maltese company. "You" means the person making the booking and every member of the party named on it; the party leader must be at least 18 and is responsible for all payments and for making sure everyone in the party follows these conditions.
"Property" means the accommodation named on your booking confirmation. "Booking confirmation" means the email we send confirming the property, dates, number of guests, price and payment schedule.
2Making a booking
All bookings depend on the property being available. A booking becomes binding when we issue a written booking confirmation after receiving the first payment; until then we can hold dates for a maximum of 24 hours without payment. Please do not book flights or other travel until you have the confirmation.
Check the confirmation as soon as it arrives. Unless you tell us by email within 24 hours that something is wrong, the details on it are deemed accepted. By paying all or part of the price you accept these conditions on behalf of the whole party and consent to our use of your personal data as described in our privacy policy.
We may decline a booking before confirming it; if we do, we will tell you in writing and refund anything you have paid.
3Prices
Prices are in euro and include VAT at the prevailing Maltese rate. The price is for the property as a whole, not per person, except where an extra-guest charge is stated. Rates for unsold dates can change at any time; the price on your booking confirmation is fixed once issued.
Nightly rates depend on season and length of stay. If a stay is shortened so that it falls into a different rate band, the rate for the new band applies from the first night.
4Payment schedule
- Booking 30 days or more before arrival: 40% of the total rental price to confirm; the remaining 60% is due 28 days before arrival.
- Booking fewer than 30 days before arrival: the full rental price is due to confirm.
If the balance is not received by its due date we may cancel the booking and retain the first payment, and you may remain liable for the balance and any cost of re-letting. We accept bank transfer (free of charge; payments must reach us net of bank charges) and card payment by secure link, which carries a 1.5% processing fee. Cash and cheques are not accepted. Please quote your booking reference and name on every transfer and send us a copy as proof of payment.
All confirmations and changes are made in writing by email. Please check your inbox regularly and tell us if your email address changes.
5Security deposit
A refundable security deposit is required for every stay. The amount is set per property and stated on your booking confirmation (between €300 and €700, depending on the property). It is paid before arrival through a secure payment link; check-in details and key or access codes are released once the deposit and the eco contribution have been settled.
The deposit is refunded to the same card or account within 7 working days of check-out, less the cost of any breakages, damage, missing items, excess utilities, extra cleaning or unpaid charges, which we will itemise. Where costs exceed the deposit you agree to pay the difference.
6Eco contribution
Malta applies an environmental contribution to all tourist accommodation. It is charged at €1.50 per guest aged 18 or over for each night, capped at €22.50 per adult per continuous stay, and is not included in the rental price. It is collected together with the security deposit before arrival, so there is nothing to pay on the day.
7Cancellation and changes by you
Cancellations must be made in writing by email to info@luxuryvillasmalta.com and take effect on the day we receive them. Charges depend on how many days remain before your check-in date:
| Notice before arrival | Charge | Refund |
|---|
| More than 60 days | None | All monies paid |
| 60 to 31 days | Deposit retained (40% of the total) | Any amount paid above 40% |
| 30 days or less | 100% of the total rental price | None |
Delayed arrival, early departure or a request to move dates 30 days or less before the first affected night is treated as a cancellation of those nights, even if nights are added elsewhere. We will always try to accommodate date changes requested earlier, subject to availability and any difference in rate, but cannot guarantee them. If one member of the party cancels, the total price is unaffected unless per-person extras were booked.
We strongly recommend travel insurance covering cancellation, personal accident, medical costs and belongings.
8Cancellation by us
In exceptional circumstances we may have to cancel or change your booking. We will offer a suitable alternative wherever we can; if none is acceptable, and the cause is within our reasonable control, we will refund everything you have paid in full and final settlement. We are not liable for changes or cancellations caused by events beyond our reasonable control, including war, civil unrest, terrorism, strikes, natural disaster, fire, flood, pandemic measures or severe weather. Nothing in these conditions limits our liability for death or personal injury caused by our negligence.
9Check-in and check-out
- Check-in is from 15:00 on the day of arrival. Please confirm your flight number and expected arrival time by WhatsApp or email so our host can meet you.
- Check-out is by 10:00 on the day of departure, with keys left in the property as instructed. Later departures are subject to prior agreement and the next arrival; leaving late without agreement is charged at a full night's rate.
- No-show: if you have not arrived by 12:00 on the day after your check-in date and have not told us, we may treat the booking as cancelled with no refund.
Early arrival, luggage storage and airport transfers can usually be arranged through the concierge; transfer times depend on traffic and the driver and are outside our control.
10Occupancy and guests
Only the number and names of guests on your booking confirmation may stay overnight, up to the property's stated maximum. Visitors during the day need our advance consent. You may not change the make-up of the party (for example, children becoming adults), sublet the property or let anyone else stay there. If this condition is breached we may refuse entry or end the stay, treating it as a cancellation by you with no refund and no obligation to find alternative accommodation.
11House rules
- No parties or events. The property may not be used for parties, celebrations, gatherings, filming or any commercial purpose without our written consent. If on arrival it appears an event is intended, entry may be refused.
- Quiet hours 22:00 to 08:00. No amplified music outdoors at any time. Some villas carry noise-level monitors; they measure decibels only and do not record audio or images.
- No smoking inside any property or in shared internal areas.
- No pets of any kind, unless agreed in writing before booking. We cannot guarantee a property has never hosted an animal.
- Pools and terraces are used at your own risk; children must be supervised at all times.
Behaviour that breaks the law, disturbs neighbours or other guests, or breaches these conditions allows us to end the stay immediately after keys are handed over, without refund, and to retain the security deposit.
12Care of the property
You agree to take reasonable care of the property and its contents, keep it clean and tidy, dispose of rubbish as instructed and leave it in a similar condition to the one you found. Report any damage or missing item to us without delay, including anything you notice on arrival. You are responsible for damage caused by anyone in your party or invited by you, and for the cost of any additional cleaning our host considers necessary at check-out.
13What is included
The property is cleaned before arrival and after departure, with linen and towels provided (one set per bed and towels per guest). Wi-Fi, television, utilities and a welcome pack are included. Mid-stay cleaning, pool heating, transfers, chef and other concierge services are quoted separately.
Descriptions and photographs on our website are given in good faith and reflect the property on the date they were prepared; small differences may exist as owners improve their properties.
14Problems during your stay
Tell us straight away if something is not right, by phone or WhatsApp on +356 7964 0067 or by email to info@luxuryvillasmalta.com. Complaints about the property, its contents or our staff must be raised within 24 hours of check-in so we can put them right; we cannot accept complaints made after departure that were not raised during the stay. If an appliance fails, our technical team will repair or replace it as quickly as possible; where a third-party technician is needed there may be a delay, and we cannot compensate for loss arising from a malfunction.
15Liability and insurance
We are not responsible for personal injury, loss or damage to belongings at the property, or for circumstances beyond our control such as failure of public utilities, mechanical breakdown or illness, except where caused by our negligence. Every property has a safe; valuables should be kept in it, as guest belongings are not covered by the property's insurance. The rental price includes no personal insurance of any kind.
16Access to the property
Our representatives, the owner and contractors may enter the property with reasonable notice to inspect it or carry out work, and without notice in an emergency or where we reasonably believe these conditions are being breached.
17Privacy, law and jurisdiction
We collect the information needed to process your booking and provide your stay, keep it secure and share it only with those involved in delivering your booking or where the law requires. These conditions are governed by Maltese law and any dispute is subject to the exclusive jurisdiction of the Courts of Malta. If any clause is found invalid, the remainder continues to apply.
Questions about a booking?
The concierge team answers every email personally, usually within a few hours.
